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Practices of VIADRAIN SERVICES INC. privacy policy at www.viadrain.ca.
VIADRAIN SERVICES INC. (hereinafter called SVD), is a company incorporated in Canada, located at 3280 de la Pépinière Avenue, Montreal, QC, H1N 3N4, Canada. SVD is the owner and administrator of the website www.servicesviadrain.com.
Your privacy is important to SVD. In this document, SVD discloses its information practices for its websites, including the types of information it seeks and collects, how it uses that information, and with whom it shares it.
SVD has implemented these practices in its homepage (www.servicesviadrain.com). In addition, we instruct all of our webmasters to include information about our privacy practices wherever personal information is collected on any of our sites.
Personal Information
In general, you can browse SVD sites without identifying yourself or revealing any personal information about yourself. However, there are times when SVD or its partners may need information from you.
You may choose to provide SVD with personal information in a variety of situations. For example, you may choose to provide SVD with information, such as your name, address and e-mail address, that may be needed to correspond with you, process an order or provide you with a subscription.
You may provide SVD with your credit card information in order to make a purchase from SVD or provide SVD with a description of your education and work experience if you wish to apply for a position.
SVD intends to let you know how it will use this information before it collects it from you. If you tell SVD that you do not want them to use this information to contact you in the future, they will respect your request. If you provide DFS with personal information about another person, such as a spouse or co-worker, DFS will consider that person to have authorized you to do so.
Use and sharing of personal information
The following paragraphs describe more specifically how SVD may use your personal information and with whom it may share it. Depending on the type of DFS Web site you visit, one or more of these paragraphs may apply. For example, if you order a product from one of its websites, your information will be processed as described in “Processing Transaction Requests” and “Use for Marketing Purposes”, among others.
Transaction request processing
If you make a request from an SVD Web site (for example, if you request a product or service, an e-mail inquiry or specific marketing materials), SVD will use the information you provide to respond to your request.
In order to do so, SVD may share information with its related entities or third parties, such as other internal units, business partners, financial institutions, transportation companies, postal or government authorities (such as customs authorities) in the course of processing the request. In connection with a transaction, you may also be contacted by DFS for customer satisfaction surveys or market research purposes.
Use for marketing purposes
The information you provide to SVD on some of its websites may also be used by SVD and designated third parties for marketing purposes. However, before using it, SVD will give you the opportunity to choose whether or not your information will be used in this manner.
Human resources websites (including recruitment)
If you apply or search for a position (posted on a DFS website or otherwise communicated), you may provide information about yourself to DFS, similar to a resume.
SVD may use this information within its related entities for the purpose of evaluating your application or in connection with your research. SVD will retain this information for future analysis, unless you tell SVD not to retain it.
Business Partner Information
If you represent a business partner, you can visit an SVD website specifically for business partners. SVD may use the information provided on such a site to manage and develop its business relationship with you, with the business partner you represent, and with SVD’s business partners generally.
This may include, for example, using your information to send you detailed information about its business partners’ programs and sharing certain information with other business partners (subject to applicable privacy obligations), SVD customers or potential customers.
In connection with a particular transaction or program, DFS may also contact you for customer satisfaction surveys or market research purposes.
Supplier management
If you represent a vendor, you can visit an SVD website specifically for vendors. SVD may use the information provided on such a site in connection with a transaction with you.
This may include, for example, sharing information with other internal units, business partners, customers, transportation companies, financial institutions, postal or government authorities in connection with the transaction. This information may also be used to manage and develop its relationship with you, the vendor you represent and other DFS vendors generally.
Discussion groups
If you participate in a DFS newsgroup, you should be aware that the information you provide in that newsgroup is made generally available to others (inside or outside of DFS) who have access to that newsgroup.
Please also note that each focus group may have additional rules and conditions. In a focus group, a participant’s opinion is unique to that participant and cannot be construed as the opinion of SVD.
Other Web Site Notices
In some cases, specific websites owned by SVD may contain additional notices regarding their use and the privacy practices applicable to those sites.
SVD practices worldwide
SVD is a global organization with cross-border legal entities, business processes, management structures and technical systems.
SVD’s privacy practices are designed to ensure that your personal information is protected anywhere in the world.
SVD may share your personal information internally and transfer it to countries where it does business.
Some countries may offer less legal protection for your information. Regardless of the country, SVD will treat the information as described herein.
Quality and security of information
SVD is committed to protecting your personal information and ensuring its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help protect your information and ensure its quality.
Additional information
Where appropriate, DFS may supplement the information you provide through a DFS Web site with information from other sources, such as information used to validate your address or other available business information, to help it maintain the accuracy of the information it collects and provide better service.
Use of suppliers
In some cases, SVD uses vendors to collect, use, analyze and otherwise process information on its behalf. As a matter of practice, DFS requires these vendors to handle information in accordance with its policies.
Mergers and acquisitions
Circumstances may arise where, for strategic or other business reasons, SVD decides to sell, buy, merge or otherwise reorganize businesses in certain countries. Such transactions may involve the disclosure of personal information to actual or potential buyers, or the receipt of such information from sellers. Based on its practices, SVD will attempt to obtain an appropriate level of protection for the information involved in these types of transactions.
Cookies, Web beacons and other technologies
From time to time, in order to provide better service to our customers, SVD collects anonymous information from visitors to our websites. For example, it tracks visitor domain information and measures visitor activity on its websites, but it does so using methods that ensure the anonymity of the information collected. This anonymous information is sometimes referred to as “route data”.
SVD or third parties on its behalf may use this data to analyze trends or compile statistics in order to provide better customer service.
In addition, if DFS collects some of your Personal Information in connection with a transaction, it may extract, in an anonymous format, information about that transaction and combine it with other anonymous information, such as clickstream data. This anonymous information is used and analyzed only in aggregate to help DFS understand trends. This information is not analyzed on an individual basis. If you do not want your transaction details to be used in this way, you can disable cookies.
SVD collects the information described in the preceding paragraphs using various technologies, including “cookies. A cookie is a piece of information that a Web site sends to your browser, which may then store it on your system as an anonymous tag that identifies your computer, not you. In order to better serve your needs when you return to the website, DFS or its third party suppliers use cookies or other technologies on certain pages. You can set your browser to notify you of cookies, giving you the chance to decide whether to accept them. You can also set your browser to disable cookies. However, if you do so, some websites may not function properly.
Some SVD websites also use “web beacons” or other technologies; this allows these sites to be better tailored to provide better customer service. These technologies may be used on several pages of the websites. If a visitor accesses one of these pages, an anonymous notice of that visit is generated and may then be processed by SVD or its suppliers. Web beacons usually work with cookies. If you do not want your cookie information associated with your visits to these pages, you can set your browser to disable cookies.
If you disable cookies, web beacons and other technologies will still detect your visits to these pages, but the notices generated cannot be associated with other anonymous cookie information and will not be taken into account.
Quality control of the service
Some web transactions may involve a phone call between you and SVD. Please note that monitoring, and in some cases recording, of these calls for staff training, safety or quality assurance purposes is part of our standard practice.
Online advertising
Some companies help SVD with interactive online advertising, such as banner ads. These companies may collect and use customer information to help SVD understand what types of offers, promotions and advertisements appeal most to its customers. These companies may collect and use customer information to help SVD understand what types of offers, promotions and advertisements appeal most to its customers.
Custom URL links
Occasionally, SVD may customize websites for certain visitors. As a result, you may visit one of these personalized sites, which contain references to products or services that may be of interest to you, based on your previous interactions with them and the information you have provided. When you visit these websites, SVD may collect information about your visits in order to better tailor these sites to your interests.
When you visit these websites, SVD may collect information about your visits in order to better tailor these sites to your interests.
If you choose to visit one of these websites, you agree that it may collect information about your visits and combine it with other information about you and your relationship with SVD. If you do not want your information used in this manner, do not agree to visit these sites.
Disclosures required by law
Please note that in certain circumstances, personal information may have to be disclosed in response to subpoenas, warrants, or judicial or government orders.
Privacy Technology
More and more, technology will help you have more control over your personal information. It will also help organizations manage their privacy practices and policies. As an information technology provider, SVD actively supports the development of privacy technologies to facilitate these goals and to create greater confidence in the means by which personal information is handled.
There are other products and services available that can help you protect your personal information as you browse the web. Please visit https://www.privacyalliance.org/resources/rulesntools.shtml for an overview of many privacy-related tools. Please note that the SVD has not formally evaluated these tools.
Links to non-SVD websites
SVD websites may contain links to other websites. SVD assumes no responsibility for the privacy practices or the content of such websites.
Notice of changes
This privacy statement was last updated on October 15, 2021. A notice will be posted on the home page of the SVD website for thirty (30) days whenever this document is materially changed.
Access and Privacy Issues
If you have any questions about this statement, you can email the SVD website coordinator. You may also contact SVD at the same address if you have a question about the handling of your information, if you wish to obtain a copy of certain information you have provided to SVD, or if the information is inaccurate and you wish to have it corrected. However, before disclosing any information to you or correcting any errors, SVD may ask you to provide certain information to enable it to verify your identity or respond to your request. SVD will endeavor to respond to requests in a timely manner.
Copyright – VIADRAIN SERVICES INC.